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Waypoint earns ’Family Resource Center of Quality’ designation in Concord


Waypoint:  103 North State St. Concord
Waypoint: 103 North State St. Concord

CONCORD, NH Waypoint locations at 103 North State Street and at 27 Burns Avenue, in Concord have been designated as Family Resource Centers of Quality (FRC-Q) by the Wellness and Primary Prevention Council of the NH legislature.

A private, nonprofit human service agency, Waypoint is the oldest children’s charitable organization in New Hampshire. The agency offers over 26 programs throughout the state, to help people of all ages through life’s challenges.

Waypoint’s North State Street site serves as a combination of Family Resource Center and Youth Resource Center.  Through this site, families can access an array of services that are designed to help strengthen families while advancing the well-being of children.  Through this FRC, families can access an array of support and education groups, a team of caring professionals who provide coaching and support, and tools and resources to succeed in reaching family goals.

The site also serves as a drop-in center for young people, 18-25, who are experiencing homelessness.  It provides a safe place for them to land during the day to access basic needs such as food, clothing, showers, and laundry, as well as case management services.  A team of trusted adults can help young people with housing, employment, education, health/mental healthcare, and treatment services, and guide them toward stability and self-sufficiency.

The Children’s Place and Parent Education Center, 27 Burns Ave. Concord
The Children’s Place and Parent Education Center, 27 Burns Ave. Concord

The Burns Avenue site is home to The Children’s Place and Parent Education Center, a childcare center that also provides education and advocacy for families, as well as empowerment tools, basic needs relief, and community engagement opportunities.

“Waypoint is thrilled to have achieved this status as an FRC-Q in Concord,” says Colleen Ives, chief operating officer.  “Together, the family and youth services teams committed to a rigorous application process during which they developed state-of-the-art procedures and cross-department partnerships. This designation reassures our community that we adhere to the highest standards of practice with prevention programs that are proven to have a positive impact.”

Over the past year, Waypoint engaged in ongoing self-assessment that included gathering feedback from participants and community partners, a site visit, and a lengthy application submitted to the Wellness and Primary Prevention Council (WPPC) for review.

Maria Doyle, Family Support Programs manager at NH Children’s Trust, and co-chair of the Wellness and Primary Prevention Council says, “Family Resource Centers throughout the state share that preparing to seek designation as a Family Resource Center of Quality has been affirming for their staff, illuminating to their board of directors, and reassuring for the families they serve.”

Waypoint’s Concord FRC sites are the twelfth to be deemed “of Quality” by the New Hampshire Wellness and Primary Prevention Council, a designation that may be renewed every three years.

To learn more about Waypoint’s Family Resource Centers and the many other programs the agency offers, visit waypointnh.org


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